Frequently Asked Questions (FAQ) | Help | Orbitris
What is Orbitris?
Why Orbitris is such a good way to shop online? And what is so different about Orbitris?
Do the products come from Orbitris warehouse or from third-party vendors?
- product quality;
- shipping time frame;
- customer service and customer post-purchase satisfaction
Does Orbitris allow dropshipping?
What is Go Green with Orbitris?
Buying on Orbitris
When you order on Orbitris, your package is shipped directly from an Orbitris Depot, to your shipping address. Orbitris guarantees you a 24 hour shipping time frame (on working days). It means Orbitris will pack and ship your order within 24 hours; otherwise, the Orbitris system will reimburse you.
Do the products on Orbitris are “pre-owned” or “brand new”?
- Brand New: Orbitris will sell it at the lowest price possible on the market.
- Pre-Owned: Orbitris Depot inspects and sanitizes carefully every pre-owned product.
- Refurbished: they usually come with a product certification and an extensive guarantee, powered by Orbitris.
What payment methods can I use on Orbitris?
Will my payment go directly to Orbitris?
For more information, please consult the https://www.orbitris.com/orbitris-buyer-protection/
What shipping methods are available?
How the shipping cost are calculated?
What are the “shipping time” and the “delivery time”?
The shipping time frame on Orbitris is awesome and unique: maximum of 24 hours (7-day week, except on holidays) for every product, no exception.
For instance, let’s say you make your purchase on a Wednesday at 5pm; then, the Orbitris Depot will pack and ship your order within the next 24 hours (so maximum by thursday 5pm). If that shipping time frame is not respected (which is very unlikely to happen), you will be fully reimbursed by the Orbitris system at the 24th hour. It’s important to understand that the 24 hours is a maximum, and not the Orbitris optimal shipping time frame. Actually, the Orbitris Depot team hurries to pack and ship your order very quickly, with an average shipping time frame of 1 to 3 hours (on Canada Post and USPS working hours).
The “delivery time” is the time it takes for your order to be delivered to your door by Canada Post or USPS (or other carrier for some specific products). The delivery time of Canada Post, within Canada, is usually about 2 days. If you live outside Canada-USA, you can expect an additional delay over which Orbitris has much less control.
Please note: in order to protect your purchase and to apply the Orbitris Buyer Protection program, Oribitris cannot and will not ship your order to a different address than your billing address. In other words: your shipping address must match exactly with your billing address.
Will I receive a tracking number to track my package?
What if nobody is at home when my package arrives?
Orbitris offers many Guarantees. What are they exactly?
- the quality of the products you buy on Orbitris
- the shipping time frame
- the product warranty, or its enforcement by Orbitris
- your post-purchase satisfaction
Additionally, it’s very important for Orbitris to monitor closely your whole shopping experience. We wish that your shopping experience on Orbitris will make you happy. If at any moment it’s not the case, please let us know quickly.
You can see more information about the guarantees offered by Orbitris, on the following pages:
If this Frequently Asked Question (FAQ) page didn’t answer your question(s), then please contact the here: https://www.orbitris.com/customer-care-center/Please, never hesitate to do so. An Orbitris Customer Care manager will be glad to provide you with the best support.
In which countries Orbitris is available in?
At this moment, Orbitris can sell and ship to the following countries:
Canada & USA, Puerto Rico, Mexico, Colombia, Brazil, France, Italy, Germany, Austria, Greece, United Kindgom (UK), Ireland, Switzerland, Norway, Sweden, Finland, Denmark, Luxembourg, Monaco, Liechtenstein, Netherlands, Australia, New Zeland, Japan.